Terms of Use and Contract

Access to and use of the Site confers user status (hereinafter, the "User") and implies full and unreserved acceptance of all the provisions included in these Terms of Use and Contract. The User undertakes to make appropriate use of the Site in accordance with the law and these terms.

1. Access, browsing and contact

Access to, use of and subscription to the Site is exclusively available to legal entities and natural persons of legal age. BITOR SOFTWARE SL reserves the right to request age verification from the User.

At any time and at its sole discretion, TextGuardAI may suspend, limit or interrupt the Site to update or modify its content.

The User undertakes to use the Site solely for personal purposes and under no circumstances for illegal, commercial, advertising or spam purposes.

For any query or information about the products presented on the Site, or to report illegal content or activity, the User may write to support@textguardai.com, or send a registered letter with acknowledgement of receipt to: BITOR SOFTWARE SL – C/Milanesat 5, Local 1, 08017 Barcelona, Spain. Support hours are Monday to Friday 9:00–19:00 and Saturday 9:00–14:00 (CET).

2. Liability

TextGuardAI's liability is strictly limited to the content it provides to the User through the Site and the Services. Any inaccurate, incomplete or incorrect information added by the User, as well as any misuse of the Site and the Services (including, without limitation, improper use of analysis results or humanised text), shall be the User's sole responsibility, and TextGuardAI shall bear no liability in this respect.

TextGuardAI shall not be liable in the following cases:

• Technical or IT issues. Incompatibility of the Site with any hardware or software shall not imply any liability on the part of TextGuardAI.
• Direct or indirect, material or consequential, foreseeable or unforeseeable damages that the User may suffer due to the use or difficulty of use of the Site or its Services.
• The dissemination of any inaccurate, unsafe or unreliable information on the Internet.
• Illegal use of the Site without the knowledge of TextGuardAI, pursuant to Spanish Organic Law 10/1995 of 23 November (Criminal Code): Article 197 regulates offences related to unauthorised access to information systems or websites.

2.1 Specific limitations of the AI detection service

The User expressly acknowledges and accepts that the AI-generated content detector provides a probabilistic, indicative result based on statistical models. By the very nature of the analysis, results may include false positives (human text classified as AI) and false negatives (AI-generated text classified as human).

Consequently, TextGuardAI does not guarantee the accuracy, completeness or infallibility of the detector's results and they must not be used as sole or definitive evidence in any academic, disciplinary, contractual, judicial or professional context. The User assumes full responsibility for any decision based on such results.

2.2 Specific limitations of the text humaniser

The text humaniser is an automated content-transformation tool. TextGuardAI does not guarantee that the resulting text will be undetectable by AI detection tools — whether first- or third-party — nor that it will preserve 100% of the original meaning of the text.

The User is responsible for reviewing and validating the humanised text before using it for any purpose. TextGuardAI expressly rejects any use of the humaniser for academic fraud, deception or breach of third-party terms of service.

2.3 User responsibilities

The User is responsible for:

• Protecting their devices and their data.
• Their use of the Site or the Services.
• Any breach of these Terms and Conditions.
• Ownership and legitimacy of the texts submitted to the Services for analysis or humanisation.

The User expressly acknowledges full responsibility for the selection, use, interpretation and exploitation of results obtained through the Services.

3. Intellectual property

All elements of the Site (including design, text, graphics, images, sounds, videos, software components, database, among others) are the exclusive property of BITOR SOFTWARE SL and are protected by the moral and economic rights of their authors, pursuant to articles 17 and 18 of Royal Legislative Decree 1/1996 of 12 April (consolidated text of the Spanish Intellectual Property Law).

Access to the Site grants no right or recognition over such elements, including intellectual property rights, which remain the exclusive property of BITOR SOFTWARE SL.

It is strictly forbidden to represent, reproduce, adapt or exploit, in whole or in part, the content, trademarks and Services of the Site by any means without the prior, express and written consent of BITOR SOFTWARE SL. Doing so may constitute an infringement pursuant to articles 138 and following of Royal Legislative Decree 1/1996.

The User retains all rights over the texts they submit to the Services, and TextGuardAI only processes them for as long as strictly necessary to provide the service, in accordance with the Privacy Policy.

4. Subscription and plans

Users can access the Services via a one-off plan (Trial) or via a recurring monthly subscription (Basic or Gold) that grants them access to the features during the subscription period. To activate the service, users must create an account and provide a valid payment method.

4.1 Trial plan (one-off payment, 24 hours)

The Trial plan is a one-off payment without automatic renewal. It allows the User to access the Services for 24 hours from the moment of payment. Prices:

• €0.70 for users within the European Union
• $0.79 for users outside the European Union (USD account)
• £0.59 for users with GBP currency

At the end of the 24-hour period, access to the Services through this plan expires automatically. No additional charge is made. The Trial plan can only be purchased once per user.

4.2 Recurring plans (Basic and Gold)

The Basic and Gold plans are subscriptions with automatic monthly renewal. Prices per monthly cycle:

• Basic: €29.90 / $32.90 / £25.90 per month
• Gold: €39.90 / $43.90 / £33.90 per month

The subscription renews automatically at the beginning of each monthly billing period at the price then in force, until the User cancels it from their account. The User may cancel at any time.

4.3 Promotional discounts

TextGuardAI may offer promotional discounts on the first billing period (for example, 20% off the first month). These discounts apply exclusively to the first charge. Subsequent renewals are billed at the plan's standard price.

4.4 Cancellation

The User may cancel their subscription at any time from the "Manage subscription" section of their account. After cancellation, the User will retain access to the Services until the end of the current billing period.

No refunds will be issued for partial use of the Services during a period already billed. After cancellation, the User may reactivate their account at any time.

The User expressly acknowledges and accepts the automatic renewal of the subscription under the conditions described in these Terms.

5. Price

The applicable prices and taxes are indicated in the Site's catalogue. TextGuardAI reserves the right to adjust its prices at any time by publishing them online. The prices valid for user transactions are those in force at the time of purchase.

Prices are displayed in the official currency of the country where the Services are offered. TextGuardAIsupports multiple currencies (EUR, USD, GBP) selected automatically based on the User's location, and they can be changed manually during checkout.

Prices already include the taxes applicable at the time of purchase. Any changes to those tax rates will be reflected in the catalogue prices.

5.1 VAT collection in Spain and other EU Member States

TextGuardAI collects Value Added Tax (VAT) for all users from EU Member States. For products sold within the European Union, the Site displays prices VAT-inclusive.

The VAT rate applied is that of the buyer's country at the date of purchase. TextGuardAI remits the VAT collected to the tax authorities of the country of purchase.

Professional users subject to VAT in the European Union may request a VAT-free invoice in order to apply the reverse-charge mechanism.

6. Payment

Payment is processed at the moment of Plan purchase through the external provider Stripe, certified as PCI-DSS Level 1 (the highest security level for card payment processing).

On initial subscription, the User provides their payment-method details, which are stored securely by Stripe. TextGuardAIdoes not store nor have direct access to the User's full card details (number, CVV, expiry date). We only keep an internal identifier and a record of each transaction for accounting purposes.

The subscription fee is charged periodically, at the beginning of each billing period. The User can change their payment method from the "Manage subscription" section of their account.

If a payment problem occurs because the User's card has expired, lacks funds or for any other reason, TextGuardAI reserves the right to suspend access to the Services until a valid payment method is provided.

6.1 Payment authorisation

The User confirms to TextGuardAI that they have the necessary authorisations to use the selected payment method and acknowledges that, by providing banking details at the time of purchase, they demonstrate capacity and consent for the corresponding transaction and payment.

If the authorised payment processor declines the card authorisation or if the payment is not processed, TextGuardAI may suspend or cancel the purchase and its delivery. Likewise, TextGuardAI reserves the right to refuse a purchase if the User has not fully paid for previous purchases or if there is a pending dispute.

7. Purchase cancellation and right of withdrawal

As set out in articles 102 and 103 of Royal Legislative Decree 1/2007 of 16 November (Spanish General Law for the Defence of Consumers and Users), the User may not exercise their right of withdrawalonce the digital content or service has been supplied with the User's prior express consent and the User's acknowledgement that they will lose the right of withdrawal.

Specifically, article 103 establishes that the right of withdrawal does not apply, among other cases, to:

By making the payment and immediately generating an AI detection analysis or a humanised text (or by accessing the Services during the subscription period), the User expressly accepts the immediate performance of the service and acknowledges that, consequently, they lose their right of withdrawal in the cases provided by law.

8. User registration

Registration on the Site is free and available to any person of legal age with legal capacity and a valid, active email address.

Information provided by the User must be truthful, and each User may have only one account. When registering, the User must choose a strictly confidential and personal password. It is the User's responsibility to keep it secret.

The User may close their account by sending a message to the contact address indicated. TextGuardAI reserves the right to delete a user account where there is justified cause, with reasonable prior notice to the User except in cases of urgency (fraud, misuse, etc.).

9. Personal information and storage of analyses

The processing of the User's personal data is governed by the Privacy Policy, which is an integral part of these Terms. By accepting these Terms, the User confirms they have read and accepted that Policy.

In summary, TextGuardAI collects the data strictly necessary to provide the Services: email address, billing data, transaction history and analyses performed. Data is hosted on servers located in Spain and/or within the European Economic Area, and shared with strictly necessary providers (Stripe, Supabase, GPTZero, DeepSeek) under data-processing agreements compliant with the GDPR.

9.1 Storage of the analysis history

As an essential feature of the service, TextGuardAI persistently stores every analysis performed by the User, including:

• The original text submitted to the AI detector or the humaniser.
• The full result returned by our analysis providers (scores, verdict, sentence- and paragraph-level analysis, confidence and burstiness metrics, detected language, etc.).
• The execution metadata (date, duration, model used, provider version).
• Organisation information added by the User (title, folder, tags, notes) where applicable.

Legal basis: performance of the contract between TextGuardAI and the User (art. 6.1.b of the General Data Protection Regulation). Storing the history requires no additional consent because it forms part of the main subject matter of the contract.

Retention: analyses are kept while the User maintains an active subscription and for thirty (30) days after cancellation thereof, as a grace period allowing reactivation without data loss. After this period, the history is deleted irrecoverably.

User rights: in compliance with the GDPR, the User may at any time:

• Access their full history from their user dashboard.
• Delete analyses individually, with a 30-day recovery window (trash) before permanent purge.
• Request the total and immediate deletion of their history by contacting the support team or through self-service tools when available.
• Export their history in a structured format (JSON/CSV/PDF), exercising the right to data portability.

Security:the history is stored encrypted at rest and in transit (TLS 1.3). Access control is applied at the database level via Row Level Security (RLS): no user may access another user's analyses, not even through a technical mistake.

User responsibility: the User is solely responsible for the content of the texts they submit to the Services and which, consequently, are stored in their history. The User undertakes not to submit:

• Third-party personal data without valid lawful basis or consent.
• Information classified as confidential, trade secret or protected by professional privilege (medical, legal, etc.) without the corresponding authorisation.
• Content that is manifestly illegal, defamatory, inciting hatred or infringing third-party rights.

10. Severability

If any provision of these Terms is held to be invalid or unenforceable, this shall not affect the validity or enforceability of the remaining provisions. The remaining provisions that remain valid shall continue in full force and effect.

11. Waiver

If TextGuardAI does not enforce any provision of this document at any time, this does not constitute a waiver of its right to enforce that provision in the future. Failure to enforce any provision does not affect TextGuardAI's ability to enforce other provisions of these Terms.

12. Changes to the Terms and Conditions

TextGuardAIreserves the right to modify these Terms at any time and publish an updated version on the Site. It is the User's responsibility to review the Terms periodically when accessing the Site. TextGuardAI is under no obligation to notify the User individually of changes to the Terms. Continued use of the Site implies continued acceptance of the updated Terms.

13. Governing law, language and jurisdiction

BITOR SOFTWARE SL is a company registered in Spain and its activities are carried out from Spain. These Terms are governed by Spanish law.

By accepting these Terms, the User agrees that any dispute shall be subject to the jurisdiction of the Spanish courts. However, if the User is a consumer resident in an EU Member State, nothing in this clause shall limit the consumer's right to bring claims (or be subject to claims) before the courts of their place of residence, in accordance with the applicable consumer protection and jurisdiction rules.

14. Alternative dispute resolution for consumers

Access to and use of this Site shall be governed and construed in accordance with Spanish law.

The European Commission provides the European Online Dispute Resolution (ODR) platform to make online purchases safer and fairer, offering access to quality dispute-resolution tools. If the User resides in the EU, Norway, Iceland or Liechtenstein, they may use this platform to find the best solution to their consumer issue: https://ec.europa.eu/consumers/odr.